Mitel MiCC Training Courses

We are fully accredited by Mitel to provide end customer training on their behalf

Please select a Mitel MiCC training course for full course details: MiCC Agent 53 Series
  • Logging in
  • Logging out
  • Using the MAKE BUSY key
  • Account Codes
  • Getting Help
  • After Call Work Timer (Wrap Up)
  • Handsfree/Headset/Volume Controls/Mute
  • Altering the Ring Pitch of your handset
  • Making/Receiving Calls
  • Accessing the Phonebook
  • Last Number Redial
  • Call History
  • Call Hold and Recover
  • Call Transfer and Recover
  • Call Park & Recover
  • Call Conference
  • Call Forwarding
  • Blue Superkey
  • Programming Speed Dials
MiCC Supervisor 53 Series
  • Logging In/Out
  • Displaying Agent Log-In Informatiom
  • ACD Agent Hot Desking
  • Answering Calls
  • Using the Auto Answer Feature
  • Using a Headset
  • Using and Cancelling the Work Timer
  • Setting Make Busy
  • Queue Threshold Alert
  • Visual/Audible Indications
  • Queue Threshold Alert / Queue Status
  • Silent Agent and Group Monitoring
  • Conferencing
  • Responding to Help
  • System Reporting Capabilities
  • Time Events Records
  • Call Events
  • Path and Group Statistics Events
MiCC Softphone
  • Open MiCC Softphone
  • Customize MiCC Softphone
  • Docking your Softphone
  • Logging on/Logging Off
  • Setting Make Busy
  • Make and terminate a call
  • Answer and forward calls
  • Handle current calls
  • Set your ACD status
  • Use Contact Center Softphone from a Contact Center Client monitor
  • CIS Work Timer
  • Classification Codes
Ignite
  • Signing In/Signing Out
  • Understanding the Ignite Screen
  • Handset or Micollab Overview and Functionality
  • Understanding all Media Queues
  • Agent Group Presence for all Media Queues
  • Setting Make Busy Reason Codes
  • Work Timer
  • Answering/Accepting all Media
  • Holding all Media
  • Transferring all Media
  • Declining all Media
  • Applying Account Codes
  • Media History
  • Real Time Monitor
  • Pinning Devices
  • Customising and Personalising your Ignite Screen
MiCC Administration
  • Introduction (inc logging on to CCM & Network Monitor)
  • Contact Centre Client
  • Interactive Contact Centre
  • Interactive Visual Queue
  • YourSite Explorer
  • YourSite Database Configuration
  • Softphone
  • Wallboarder
  • Reports
  • Scheduling Reports
  • Distributing Reports
  • Flexible Reports
  • Forecasting
  • SMDR Inspector
  • ACD Inspector
  • Auditor
  • Security
  • Management, Logs & Services
Mitel Authorised Training

Call us today for a FREE initial consultation!



Contact Us