Cisco Call Centre Training Courses

Please select a Cisco Call Centre training course for full course details: CTI OS Agent
  • Start-up/Logging In/Out
  • Headset/Softphone
  • Call Information Display
  • Changing to Ready/Not Ready Status
  • Wrap-up State
  • Making/Receiving Calls
  • Transferring Calls
  • Call Hold
  • Call Conference
  • Sending DTMF Tones
  • Communicating with other Call Centre Personnel
  • Chat
  • Requesting Supervisory Assistance
  • Emergency and Assist
  • Interpreting Call/Agent/Skill Group Statistics
CTI OS Supervisor
  • Start-up/Logging In/Out
  • Headset/Softphone
  • Call Information Display
  • Changing to Ready/Not Ready Status
  • Wrap-up State
  • Making/Receiving Calls
  • Transferring Calls
  • Call Hold
  • Call Conference
  • Sending DTMF Tones
  • Communicating with other Call Centre Personnel
  • Chat
  • Requesting Supervisory Assistance
  • Emergency and Assist
  • Interpreting Call/Agent/Skill Group Statistics
  • Team State Information
  • Agent State Control
  • Handling Supervisor Requests
  • Barge In
  • Intercept
Cisco Training

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